Privacy Policy

1. Introduction

YOUR STAY APARTMENTS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.yourstay.ae) and services.

2. Information We Collect

3. How We Use Your Information

We use your personal data to:

• Process bookings and payments
• Verify guest identity at check-in
• Communicate booking confirmations and updates
• Respond to enquiries and provide customer support
• Send promotional offers (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

• Contract: To fulfil your booking and provide services
• Consent: For marketing communications (you may withdraw anytime)
• Legal Obligation: To comply with UAE law and regulations
• Legitimate Interest: To improve services and prevent fraud

5. Data Sharing

We may share your information with Service Providers (Payment processors like Stripe, property management systems), Legal Authorities (when required by UAE law), or Corporate Partners (with your consent). We do not sell your personal data to third parties.

6. Data Retention

We retain booking records for 7 years as per UAE legal requirements. Marketing preferences are kept until consent is withdrawn, and website analytics for 26 months.